Refund & Cancellation Policy

1 Overview

This Refund & Cancellation Policy applies to all subscription plans offered by Ninoska Padron, doing business as EQUO, at https://myequo.space. EQUO is a digital SaaS product, and as such, specific refund limitations apply as described below.

2 Subscription Model

EQUO operates on a recurring subscription model, billed monthly or annually depending on your selected plan. There are:

• ❌ No long-term contracts
• ❌ No commitments or lock-in periods
• ✅ Full freedom to cancel at any time from your dashboard

3 Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time by following these steps:

1. Log into your EQUO account at myequo.space
2. Navigate to Account Settings → Billing → Cancel Subscription
3. Follow the on-screen confirmation steps

No phone call, email, or special request is required. Cancellation is fully self-service.

3.2 What Happens After Cancellation

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent billing periods
• After the billing period ends, your account will be downgraded to an inactive state
• Your data may be retained for 30 days after cancellation before permanent deletion, unless you request earlier deletion

4 Refund Policy

4.1 General Rule — No Refunds for Digital Products

Because EQUO is a digital software product delivered instantly upon subscription, we generally do not offer refunds once a billing period has begun. This is consistent with standard practices for SaaS platforms and the FTC's guidelines on digital goods.

4.2 7-Day Satisfaction Guarantee — New Subscribers Only

This guarantee applies only when all of the following conditions are met:

• You are a first-time subscriber (applies to the first purchase only — not renewals or plan upgrades)
• The refund is requested within 7 days of the original charge date
• You have not violated our Terms of Service

To request a refund under this guarantee:

4.3 Renewal Charges

Subscription renewals are non-refundable. If you forget to cancel before your renewal date, we will not issue a refund for the renewal charge. We recommend setting a personal reminder before your renewal date.

4.4 Annual Plans

If you purchased an annual plan, the 7-day satisfaction guarantee applies from the date of the initial purchase. After 7 days, the annual fee is non-refundable. You may cancel at any time to prevent future renewals.

4.5 Refund Summary Table

4.6 Exceptions

Refunds outside of the above terms are issued at our sole discretion and only in cases of:

• Documented technical failure caused entirely by EQUO that prevented access for a significant portion of the billing period
• Duplicate charges due to billing errors

5 Failed Payments and Account Suspension

If a payment fails (e.g., due to an expired card):

• We will notify you via email immediately
• You will have 7 days to update your payment method in Account Settings
• If payment is not resolved within that window, your account may be suspended until the balance is paid
• Continued non-payment may result in account termination per our Terms of Service

6 Plan Upgrades and Downgrades

• Upgrades: Take effect immediately; you will be charged a prorated amount for the remainder of the billing cycle
• Downgrades: Take effect at the start of the next billing cycle; no partial refund is issued for the current period

7 Chargebacks

8 Contact Us

For billing questions, cancellation help, or refund requests, reach us at: